Frequently Asked Questions

1. What is Viraye?

Viraye is an online store offering carefully selected products designed to make everyday life easier. We aim to provide a simple, convenient and enjoyable shopping experience.

2. Where do you deliver?

We currently focus on customers in the United Kingdom (UK). Available delivery destinations are shown at checkout.

3. How long does delivery take?

Delivery times depend on the product and your location. Please check the estimated delivery time displayed on the product page or at checkout.

4. How much does shipping cost?

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

5. How can I track my order?

Once your order has been dispatched, we will send you an email with the available tracking information.

6. How can I place an order?

Simply choose your product, add it to your basket, enter your delivery details and complete the checkout process.

7. Which payment methods do you accept?

Available payment methods are displayed at checkout. All payments must be completed using the options provided on our website.

8. Can I cancel or change my order?

Please contact our customer support team as soon as possible if you need to change or cancel an order. Changes may not be possible once your order has been processed or dispatched.

9. What is your return and refund policy?

If you change your mind about a purchase, you may have the right to cancel or return it under applicable UK consumer law. Please consult our Returns and Refunds Policy for the applicable deadlines, conditions and instructions. Your statutory rights are not affected.

10. What if my item arrives damaged or faulty?

We're sorry if your order arrives damaged or faulty. Please contact our customer support team with your order number and clear photos of the issue so we can help you resolve it.

11. I entered the wrong delivery address. What should I do?

Contact us as soon as possible with your order number and the correct address. We will do our best to help, although changes cannot be guaranteed after dispatch.

12. Is my personal information secure?

We take reasonable steps to protect your personal information and process it in accordance with our Privacy Policy.

13. How can I contact Viraye?

If you have any questions about a product, order, delivery or return, please contact us through our Contact Us page or at our published customer support email address.

14. What should I do if I haven't received my order?

First, check your order confirmation and tracking information. If your order is past the estimated delivery date, contact our support team with your order number so we can assist you.

15. Do product colours or details sometimes look different in person?

We make every effort to display products accurately. However, colours and appearance may vary slightly depending on your screen and device. Please review the product description and images before ordering.

Thank you for shopping with Viraye! We're here to help make your shopping experience as smooth as possible.